Morley Athletic FAQ
Who uses Morley Athletic equipment?
We equip programs at every level of play. Our primary customers are high school and college athletic directors, coaches, and equipment managers looking for institutional-grade gear. We also supply youth travel leagues, sports club directors, park and recreation departments, sports complexes, aquatic facilities, home owner associations and community center facilities that need athletic equipment and supplies built for public use.
What types of sporting goods do you sell?
We specialize in highly durable, heavy-use athletic equipment rather than basic retail sporting goods. Our catalog covers almost every team sport (football, track & field, basketball, baseball, volleyball, soccer, field hockey, wrestling, etc.) and is broken into two main categories:
- Team & Coaching Supplies: Practice gear, NFHS-compliant game-day equipment, sports medicine, and training aids.
- Field & Facility Equipment: Large-scale infrastructure like custom sideline chairs, pitching mounds, batting cages, gym floor covers, bleachers, field marking machines, and score tables.
How do I place a team order or get a quote?
We offer a few ways to order so you can use the method that best fits your purchasing department:
- Online: Purchase directly through our website's secure checkout.
- Quote System: Click the "Add to Quote" button on any product page to build a customized list, and we will send you a fast, competitive price breakdown with any available price discounts applied.
- Phone or Email: Call us directly at 1-800-811-1931 or email your needs to sales@morleyathletic.com for personalized assistance.
Can I order with a purchase order (PO)?
Yes. We understand how school billing cycles work, which is why we automatically accept official School Purchase Orders. This allows athletic directors and school administrators to source exactly what they need immediately without navigating complex payment approvals upfront. We also accept purchase orders from municipalities and other pre-approved customers.
Why should we buy our team equipment from Morley Athletic?
We are a fifth-generation, family-owned business that has been doing this since 1931. When you buy from us, you aren't just an order number at a massive faceless retailer. We are an authorized distributor for the top product lines in the industry, meaning we can stretch your budget with competitive pricing while ensuring the gear you buy will actually survive heavy daily use. We handle the logistical headaches of equipment sourcing so you can focus entirely on coaching your athletes.
Ordering & Quotes FAQ
1. Do you accept official School Purchase Orders (POs)?
Yes, we gladly accept official school and municipal purchase orders. We understand the billing cycles of school districts and are fully set up to work directly with athletic directors and purchasing departments.
2. How do I get a price quote for my athletic board's approval?
We offer three easy ways to build a quote:
- Online: Click the "Add to Quote" button on any product page to build a customized list, and submit it directly through the website.
- Email: Send your required items, quantities, and shipping address to sales@morleyathletic.com.
- Phone: Call us directly at 1-800-811-1931 and let our team build the quote for you.
3. How can I contact Morley Athletic customer service?
For questions regarding products, existing orders, or freight tracking, you can reach our team by emailing sales@morleyathletic.com or calling our toll-free line at 1-800-811-1931.
Shipping & Freight Policies FAQ
How are standard shipping charges calculated?
For standard orders of $150.00 or more that weigh under 50 lbs, we charge a flat 14% for standard ground shipping and handling.
How does shipping work for heavy facility equipment?
Large, irregular, or heavy facility items (like scoreboards, sleds, and gym mats) cannot ship via standard parcel and must be shipped via specialized LTL Truck Carriers. If your order requires freight, we will find the least expensive freight rate available and contact you for shipping approval before we proceed with charging or processing your order.
What should I do if my freight shipment arrives damaged?
If a freight shipment arrives damaged, you must sign for it as "damaged" on the original bill of lading in the presence of the delivery driver, or the freight claim will be rejected. Notify our customer service department within 48 hours of receipt. Do not move the damaged freight to a different location, and keep all cartons and packing materials.
What if an item is missing from my standard delivery?
Please carefully check all received merchandise against your packing slip or freight bill. If an item is missing, you must notify our customer service department within 48 hours of receiving the shipment.
Returns & Exchanges FAQ
What is your general return policy window?
Requests to make returns must be received no more than 10 days after the merchandise is delivered. To be eligible for a return, the merchandise must be completely unused and in its original packaging.
How do I start the return process?
All returns must be authorized in writing before you ship anything back. Please email sales@morleyathletic.com to request a Return Authorization (RA) number. We will provide you with the correct return address, as the facility you return the item to may be different from the warehouse it shipped from. Unauthorized returns will not be accepted.
Are there restocking fees on returned items?
Yes. Approved returns are subject to a standard industry restocking fee of between 10% and 25%, depending on the specific item and manufacturer being returned.
Who pays for return shipping?
All approved returns must be shipped at the customer's expense. Please note that the original shipping and handling charges on your order are non-refundable.
Are there any items that cannot be returned?
Yes. Due to the nature of institutional sporting goods, we do not accept returns on custom merchandise, special order items, soft goods (such as uniforms, apparel, or socks), or athletic shoes.